Privacy Policy

Last Updated: April 2026

Near & Now ("we", "our", or "us") respects your privacy and is committed to protecting the personal information of users who access and use the Near & Now Shopkeeper mobile application.

This Privacy Policy explains how information is collected, used, stored, processed, and protected when you use our services. By using the application, you agree to the practices described in this Privacy Policy.

About the App

Near & Now Shopkeeper is part of the Near & Now hyperlocal commerce ecosystem. The platform is designed to help local shopkeepers digitally manage their stores, products, inventory, and customer orders while enabling fast local deliveries directly from nearby stores instead of centralized warehouses.

Through the application, shopkeepers can manage product listings, receive customer orders, track order fulfillment, update inventory, communicate regarding order operations, and manage store-related activities in real time.

The platform aims to empower local businesses by connecting nearby customers with trusted local stores for faster and more efficient commerce and delivery services.

Information We Collect

To provide and improve our services, we may collect the following categories of information:

• Account & Business Information
  Name, phone number, email address, store details, business information, and account credentials.
• Order & Operational Data
  Information related to orders, products, inventory, transactions, fulfillment activities, and store operations.
• Location Information
  Approximate or precise location data may be collected to support nearby order allocation, delivery coordination, and operational services.
• Uploaded Media & Files
  Product images, store photos, documents, and other files uploaded through the application.
• Device & Technical Information
  Device model, operating system, application version, device identifiers, crash reports, and diagnostics data.
• Usage & Analytics Information
  Information regarding how users interact with the application, including features accessed, session activity, and performance analytics.

How We Use Information

• Provide, operate, and maintain platform services
• Manage shopkeeper accounts and store operations
• Process customer orders and operational workflows
• Improve application functionality and performance
• Provide technical support and customer assistance
• Prevent fraud, abuse, and unauthorized access
• Send important operational notifications and updates
• Analyze trends and improve user experience

Permissions Used by the Application

Depending on features used within the application, the app may request access to:

• Camera access for product and store image uploads
• Storage/media access for selecting files and images
• Location access for operational and delivery-related functionality
• Notification permissions for order updates and alerts

Permissions are requested only when necessary for application functionality and can be managed through device settings.

Third-Party Services

To operate effectively and improve platform reliability, Near & Now Shopkeeper may integrate with trusted third-party services and technology providers.

These services may assist with analytics, infrastructure, performance monitoring, notifications, payment processing, cloud storage, and operational support.

Third-party services used by the platform may include:

• Firebase Analytics
  Used to understand app usage patterns, feature engagement, and improve user experience.
• Firebase Crashlytics
  Used for crash reporting, diagnostics, and improving application stability.
• Cloud Storage & Infrastructure Providers
  Used for secure storage and management of uploaded files, images, and operational data.
• Payment & Transaction Services
  Used for processing payments, settlements, and transaction-related operations where applicable.
• Notification Services
  Used to send order alerts, operational updates, and important service notifications.

These third-party providers may process information according to their own privacy policies and security practices.

Data Sharing

We do not sell personal information to third parties.

Information may be shared only with trusted partners, service providers, or legal authorities where necessary for operational purposes, legal compliance, fraud prevention, or service delivery.

Data Security

We implement reasonable administrative, technical, and organizational security measures to help protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

Information is retained only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce platform policies.

User Rights

Depending on applicable laws and regulations, users may have rights related to their personal data, including:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of account or associated data
• Opt out of non-essential communications

Children's Privacy

The Near & Now Shopkeeper application is not intended for children under the age of 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Updated versions will be posted on this page along with a revised "Last Updated" date.

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